President, Baystate Medical Center; Senior Vice President of Hospital Operations, Baystate Health Springfield, Massachusetts
Nancy Shendell-Falik is responsible for the coordination and integration of clinical operations across Baystate Health hospitals ensuring operational efficiency and sustainability of the Baystate Health enterprise. She provides leadership for the development of a comprehensive operating strategy within the academic center, Baystate Medical Center, the three community hospitals and Baystate Home Health with a focus on care delivery, growth, financial performance, development of the leadership team, building a rewarding work environment and patient satisfaction. Ms. Shendell-Falik collaborates with senior leaders to align the strategy of the hospital and specialty enterprise to advance population health and ensure appropriate deployment of specialty resources to optimize safety, quality, experience and value. Ms. Shendell-Falik earned a bachelor’s degree in nursing from Rutgers College and a master of arts degree in nursing administration from New York University. She is a Fellow of Robert Wood Johnson Executive Nurse Program, an advanced leadership program for nurses in senior executive roles who aspire to help lead and shape the US healthcare system.